Email
Email Me
Phone
+966530809365
Birthday
Nov 01, 1999
Location

Kishoreganj, Dhaka, Bangladesh
Location

Al Khobar, Dammam, Saudi Arbia

About me

I’ve always been curious about how technology works and how it helps people solve real problems. I started my education in the Commerce stream at National Bangla High School, but over time I realized my real passion was in computers and IT. That curiosity led me to complete a technical training course in Computer Science and Information Technology from Bangladesh Youth Technical Training, where I learned the basics of programming, networking, and computer hardware. Later, I pursued a BSc in Computer Science from Goldsmiths, University of London (via Coursera), which helped me strengthen my problem-solving mindset and understand how systems and software really work. I’m now working as an IT Support Specialist at Fahad Supplies (Khalifa Dakhil Al Dhubaib Est.), where I manage servers, networks, and infrastructure, and provide technical support across multiple platforms. I love learning new tools, finding solutions, and using technology to make work easier and more efficient — because for me, tech isn’t just a job, it’s something I genuinely enjoy every day.

What i'm doing

Windows Server

I handle everyday tasks on Windows Server like managing user accounts, file sharing, and system updates. I also help with setting up group policies and keeping the server environment stable.
Networking

I set up and troubleshoot routers, switches, and local networks. When someone can’t connect or the internet’s acting up, I’m usually the one to fix it and get things running smoothly again.
Firewall

I help maintain firewall settings to keep the network safe from unwanted access. I regularly monitor and adjust security rules when needed.
Active Directory

I work with Active Directory to create and manage user accounts and permissions. If someone can’t log in or access a shared folder, I take care of it quickly.
Office 365

I manage Office 365 accounts, set up emails, and support apps like Outlook, Teams, and OneDrive. I also help users sync their work across devices.
SQL Database

I perform basic SQL tasks like running queries, managing data backups, and fixing connection issues. I usually assist senior admins when needed.
Hardware Repair

I troubleshoot and repair desktop and laptop hardware problems — replacing parts, cleaning systems, and making sure everything runs efficiently.
Email

I set up and fix email accounts for users, mainly in Outlook and Exchange. Whether it’s login issues or mail not syncing, I make sure communication stays uninterrupted.
Wordpress

I build and customize WordPress websites handling themes, plugins, and basic maintenance to keep sites fast and user-friendly.
Web Development

I create clean, responsive web pages using HTML, CSS, and JavaScript. I focus on simple, functional designs that work well on any device.

Certified Professional

CompTIA

Cisco

Fortinet

Red Hat

Microsoft

Google

ITIL 4

AWS

IBM

VMware

Coursera

W3Schools

Testimonials

Travis Weaver

PMO Leader At National Life Group - USA

"Working with Rabby as our remote website maintenance expert has been a seamless experience. He proactively monitors our site, keeps everything up to date, and resolves issues before they become problems. His reliability and technical expertise give us complete confidence in the smooth running of our online presence."
—Travis Weaver, PMP, National Life Group . USA
Anneka Lott

Farmacia Barcelona - Spain

"Rabby has been providing us with exceptional remote IT support. He is always quick to respond, solves issues efficiently, and explains everything in a way that’s easy to understand. Thanks to his dedication, our systems run smoothly, and we feel confident knowing he’s just a call away."
(Trabajar con Rabby para nuestro soporte de TI ha sido un absoluto placer.)

— Farmacia Barcelona, Management Team . Spain
Avinandan Barua

Deputy IT Manager At INCONTRADE LIMITED
Bangladesh

"During his internship from 2020 to 2021, Rabby consistently impressed us with his dedication, quick learning ability, and strong work ethic. As an IT Support Assistant, he provided valuable assistance in troubleshooting hardware and software issues, setting up and configuring systems, and ensuring smooth day‑to‑day IT operations. His proactive approach and commitment to delivering quality results made him a dependable member of our team."
— IT Department, Incontrade Limited - Bangladesh
মোঃ আবুল কালাম আজাদ

চট্টগ্রাম বন্দর কর্তৃপক্ষ - বাংলাদেশ

"সাজিদ আহমেদ রাব্বি , আমাদের সিএন্ডএফ কার্যক্রমের জন্য একজন অমূল্য অংশীদার। বিস্তারিত, দক্ষতা এবং ডকুমেন্টেশন এবং সমন্বয় পরিচালনার ক্ষমতার প্রতি তার মনোযোগ আমাদের সময় সাশ্রয় করেছে এবং মসৃণ ডেলিভারি নিশ্চিত করেছে। একজন সত্যিকারের পেশাদার যার উপর আমরা সর্বদা নির্ভর করতে পারি।"

— ব্যবস্থাপনা বিভাগ, চট্টগ্রাম বন্দর কর্তৃপক্ষ।
চট্টগ্রাম, বাংলাদেশ
MD. SAIF UDDIN CHOWDHURY

Manager At HELEN TRADE INTERNATIONAL (PVT) LTD.
Bangladesh

"Rabby has been a great support for our import-export operations. He handled container tracking, inspection coordination, and customs clearance with remarkable efficiency and attention to detail. His reliability ensured that our shipments moved smoothly without unnecessary delays. We truly appreciate his dedication and professional approach."
— Management Team, HELEN TRADE INTERNATIONAL (PVT) LTD
Bangladesh

My Career Timeline

Resume

Education 🎓

Goldsmiths, University of London
Bachelor's degree in Computer Science 2023 — Present
I’m currently working toward my BSc in Computer Science from Goldsmiths, University of London, studying fully online through Coursera. I chose this program because it’s flexible, globally recognized, and teaches the kind of skills that matter in the real world coding, problem solving, and building things that actually work. Every week I’m learning something new that I can directly apply to my projects or ideas. It’s challenging, but I’m really enjoying the journey.
Bangladesh Youth Technical Training
Diploma in Computer Science 2017 — 2020
I completed my Diploma in Computer Science and Information Technology from Bangladesh Youth Technical Training between 2017 and 2020. During this time, I gained hands-on experience in computer fundamentals, programming, networking, and hardware maintenance. The program helped me understand how technology works not just in theory, but in real-world situations. It built my foundation in IT, problem-solving, and teamwork, and inspired me to keep learning and growing in the field of technology.
National Bangla High School
Secondary School Certificate (SSC), Commerce 2015 — 2017
I completed my Secondary School Certificate (SSC) from National Bangla High School, where I studied in the Commerce stream. My school years helped me build a strong base in business and finance, but they also taught me valuable life lessons like hard work, consistency, and curiosity. Even though my background is in commerce, I’ve always had a strong personal interest in technology and computers, which later inspired me to start learning more about the tech field alongside my studies.

Experience 💼

IT Support Specialist | System Administration

Fahad Supplies, Branch of Khalifa Dakhil Al Dhubaib Est. - Dammam, Saudi Arabia
June, 2022 - Present · (Onsite)
Managed and maintained company servers, networks, and overall IT infrastructure to ensure high uptime and smooth daily operations.
• Provided end-to-end technical support, resolving issues across hardware, software, and multi-platform environments.
• Oversaw more than 100 Active Directory accounts, managing user access, permissions, and data security.
• Handled network and server incidents, including firewall configuration and SQL Server monitoring.
• Supported both head office and branch employees, improving workflow efficiency and minimizing downtime.
• Configured and maintained Point of Sale (POS) systems to streamline transaction processes across multiple locations.
• Assisted in setting up and maintaining network infrastructure, including LAN cabling, routers, and Wi-Fi connectivity.
Technical Support Specialist

Farmacia Barcelona · Barcelona, Spain
October, 2024 — Present (Remote)
Providing remote technical assistance to Farmacia Barcelona by troubleshooting system issues, guiding users through digital tools, and ensuring smooth day-to-day operations. This role has strengthened my communication, problem-solving, and product support skills in a healthcare-focused digital environment.
Website Maintenance Expert

National Life Group · Montpelier, VT, USA
March, 2024 — Present (Remote)
Remotely supporting National Life Group by strengthening website security, implementing custom frontend enhancements, and managing safety-focused blog content. This role has deepened my expertise in secure UI development, content management, and performance optimization within enterprise-grade web environments.
Former Information Technology Support Assistant

Incontrade Limited · Patenga, Chittagong, Bangladesh
2020 — 2021 · (Internship)
• Provided on-site and remote support for employee hardware, including PCs, laptops, mobile devices, and printers.
• Troubleshot software and hardware issues promptly to minimize downtime.
• Managed connectivity issues, enhancing Wi-Fi performance and LAN configurations.
Former Assistant jetty sarkar, Export,Import Customs Clearing & Forwarding Agent

Chittagong Sea Port Bangladesh · Chittagong, Bangladesh
October 2017 - November 2019 · (Full-time)
• Coordinated and managed all export and import shipments, ensuring timely processing and compliance with customs regulations.
• Prepared and reviewed essential shipping documents, including invoices and bills of lading, for accuracy.
• Served as the primary point of contact for clients, providing updates on shipment status and customs inquiries.
• Maintained accurate records of transactions and prepared reports on shipping activities for management review.

Programming knowledge 💡

HTML

Experienced in writing clean, semantic, and accessible HTML to build well-structured web page layouts.
CSS

Skilled in crafting responsive, visually appealing layouts using modern CSS techniques like Flexbox and Grid.
JavaScript (JS)

Proficient in JavaScript for adding dynamic functionality and interactive features to web pages.
React.js

Experienced in building fast, scalable, and reusable UI components using React.js and hooks.
Frontend Framework

Skilled in using modern frontend frameworks like React.js, Vue.js, and Angular to build responsive and dynamic web applications.
Tailwind CSS

Proficient in using Tailwind CSS for rapid, utility-first styling to create responsive and modern web designs.
SQL

Proficient in writing efficient SQL queries to manage, retrieve, and manipulate relational databases.
Node.js

Experienced in building scalable backend applications using Node.js with Express.js for efficient server-side development.